We maintain technical support centers around the world to support our customers in their local time zone. Here you can contact our support representatives: most of them are former engineers and service technicians. Together, they have expertise in every National machine model
– whether it was shipped last year or 50 years ago.
Contact your regional support center listed below for assistance with:
-
Identifying or ordering spare parts
-
Scheduling a visit from one of our service technicians
-
A rebuild or repair project
-
Technical troubleshooting, either via telephone or using our remote service meeting technology.
Central Support Center
Tiffin, OH
Regional Support Center
Nagoya, Japan
Support in Japanese
and English:
Monday -Friday: 9:00 a.m. - 5:30 p.m. JST
Closed: Saturday & Sunday
Tel: +81-568 –89-0571
Regional Support Center
Nurnberg, Germany
Support in German
and English:
Monday - Friday: 7:00 a.m. - 6:00 p.m. CEST
Closed: Saturday & Sunday
Tel: +49 911 51 98 250
Regional Support Center
Suzhou, China
Support in Mandarin
and English:
Monday - Friday 8:30 a.m. - 5:30 p.m. CST
Closed: Saturday & Sunday
Tel: +86-512-66161698
Regional Support Center
Sao Paolo, Brazil
Support in
Portuguese:
Monday - Friday 8:00 a.m. - 6:00 p.m.
Closed: Saturday & Sunday
Tel: +55-11-3673-2788
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